At Bathroom Supplie Shop, we take pride in offering premium bathroom fixtures to homeowners, interior designers, and commercial buyers worldwide. While we ensure meticulous quality control for all products from Back to Wall Toilets to Designer Bathroom Mirrors, we understand that sometimes returns or exchanges are necessary. Our policy is designed to provide the same level of excellence in customer service as found in our products.

Key Policy Highlights

  • 15-Day Return Window: From delivery date for most products
  • Free Exchanges: For defective or incorrect items
  • Quality Guarantee: We stand behind every Basin Tap, Bath Front Panel, and Electric Shower we sell
  • Global Coverage: Available for all served regions (Asia and certain remote areas excluded)

Eligibility for Returns & Exchanges

We Accept Returns For:

  • Damaged or defective items (e.g., cracked Basins or malfunctioning Bath Taps)
  • Incorrect items shipped (e.g., receiving Corner Baths instead of ordered Double Ended Baths)
  • Unopened items in original packaging with tags intact (for non-custom products)

Non-Returnable Items:

  • Custom or Special Order Products: Including made-to-measure Bath Front & End Panels or personalized Bathroom Accessories
  • Hygiene-Sensitive Items: Such as Bidets and Close Coupled WC units that have been installed or used
  • Clearance Items: Marked as “final sale” in product description

Return Process

Step 1: Initiate Your Return

Within 15 days of delivery, email our customer service team at [email protected] with:

  • Your order number
  • Product name (e.g., Comfort Height Toilet or Bath/Shower Curtain Rail)
  • Reason for return
  • Photos of damaged/defective items (if applicable)

Return Request Email Template

Subject: Return Request for Order #[Your Order Number] Dear Bathroom Supplie Shop Team, I would like to request a return for the following item from my recent order: Order Number: [Insert] Product Name: [e.g., Designer Basin Tap, Model XYZ] Reason for Return: [Damaged/Defective/Wrong Item Received] [For damaged/defective items, attach clear photos showing the issue] Please advise on next steps for returning my item. I understand my refund will be processed according to your Returns Policy. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Return Authorization & Shipping

Within 2 business days, we’ll email you:

  • Return authorization (RMA number)
  • Return shipping instructions
  • Prepaid return label (for defective/incorrect items)

For customer-initiated returns: You’re responsible for return shipping costs unless the return is due to our error. We recommend using tracked shipping (DHL/FedEx) and keeping the receipt.

Step 3: Inspection & Processing

Once received at our Colorado Springs facility, our quality team will inspect the returned Bathroom Accessories or fixtures within 3 business days. We’ll notify you via email about:

  • Refund approval status
  • Exchange options (if requested)
  • Any discrepancies found

Refund Details

Refund Methods

Refunds are issued to the original payment method:

  • Credit/Debit Cards (Visa/MasterCard/JCB): 5-10 business days after approval
  • PayPal: 3-5 business days after approval

Deductions

For non-defective returns:

  • Original shipping fees are non-refundable
  • Return shipping costs will be deducted (if applicable)
  • 15% restocking fee for commercial/bulk orders (e.g., multiple Bathroom Mirrors or Baskets & Caddies)

Exchange Process

For exchanges (e.g., different finish on Bath Taps or size of Bathroom Basins):

  1. Follow the standard return process above
  2. Clearly state your desired replacement item in your request
  3. We’ll ship the new item once the return is received (additional charges may apply for price differences)

Special Considerations for Commercial Clients

Interior designers and trade buyers returning bulk orders of items like Back to Wall Toilets or Electric Showers should contact our trade department for customized return solutions.

Damaged in Transit

If your Corner Bath or other large item arrives damaged:

  1. Refuse delivery if visible damage is present
  2. Take photos of packaging and damage
  3. Email us within 24 hours of delivery
  4. We’ll arrange pickup and expedited replacement

Contact Us

For questions about returning Bathroom Accessories or other products:

Email: [email protected]
Phone: [Your Customer Service Number]
Address: 3854 River Road, Colorado Springs, CO 80903, USA

We appreciate your trust in Bathroom Supplie Shop for your premium bathroom needs. Our returns policy reflects our commitment to quality and customer satisfaction—from our signature Double Ended Baths to precision-engineered Basin Taps.