At Bathroom Supplie Shop, we combine premium bathroom solutions with exceptional service for homeowners, interior designers, and commercial buyers worldwide. Our policy reflects the same quality standards found in our products—from designer Basin Taps to luxury Double Ended Baths.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping (DHL/FedEx): $12.95, delivered within 10-15 business days after dispatch
  • Free Shipping (EMS): For orders over $50, delivered within 15-25 business days after dispatch

Note: Delivery to Asia and certain remote areas may not be available.

Shipping Methods

  • Premium Express: Ideal for urgent Bathroom Accessories or Bath Front & End Panels needs
  • Standard Ground: Cost-effective for larger items like Corner Baths or Back to Wall Toilets

Returns & Exchanges

We offer a 15-day return window from delivery date for most products, with free exchanges for defective or incorrect items.

Eligible for Return

  • Damaged or defective items (e.g., cracked Basins or malfunctioning Bath Taps)
  • Incorrect items shipped (e.g., receiving Comfort Height Toilets instead of ordered Close Coupled WC units)
  • Unopened items in original packaging with tags intact

Non-Returnable Items

  • Custom or Special Order Products (made-to-measure Bath Front & End Panels or personalized Bathroom Mirrors)
  • Hygiene-Sensitive Items (installed/unboxed Bidets or Close Coupled WC units)
  • Clearance Items marked “final sale” (certain Bathroom Accessories or Bath/Shower Curtain Rails)

Return Process

Step 1: Initiate Your Return

Within 15 days of delivery, email our team at [email protected] with:

  • Order number
  • Product name (e.g., Designer Basin Tap or Electric Shower model)
  • Reason for return
  • Photos of damaged items (if applicable)

Step 2: Return Authorization

Within 2 business days, you’ll receive:

  • Return authorization (RMA number)
  • Shipping instructions
  • Prepaid return label (for our errors)

Note: Customer-initiated returns require you to cover shipping costs (we recommend tracked shipping via DHL/FedEx).

Step 3: Inspection & Resolution

After receiving at our Colorado Springs facility, we’ll inspect within 3 business days and notify you about:

  • Refund approval status
  • Exchange options
  • Any discrepancies found

Refund Details

Processing Time

  • Credit/Debit Cards (Visa/MasterCard/JCB): 5-10 business days after approval
  • PayPal: 3-5 business days after approval

Potential Deductions

  • Original shipping fees (non-refundable for non-defective returns)
  • Return shipping costs (if applicable)
  • 15% restocking fee for commercial orders (e.g., multiple Bathroom Mirrors or Baskets & Caddies)

Exchange Process

For exchanges (different finish on Bath Taps or size of Basins):

  1. Follow standard return process
  2. Clearly state desired replacement item
  3. We’ll ship new item after receiving return (price differences may apply)

Special Considerations

Commercial Clients: Interior designers and trade buyers returning bulk orders (e.g., Electric Showers or Back to Wall Toilets) should contact our trade department for customized solutions.

Damaged in Transit: If large items like Corner Baths arrive damaged, refuse delivery, photograph damage, and email us within 24 hours for expedited replacement.

Contact Us

For questions about returning Bathroom Accessories or other products:

Thank you for choosing Bathroom Supplie Shop for your premium bathroom needs. Our policies reflect our commitment to quality—from precision-engineered Basin Taps to our signature Double Ended Baths.